Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Castles ~n~ Coasters does not offer cancellations, refunds, rain checks or exchanges. Please be sure you have selected the correct tickets, the correct number of tickets, and have confirmed our hours of operation on the day you plan to use your tickets. The call center staff cannot process a refund under any circumstances. Regular tickets are not dated and are valid until redeemed. Tickets purchased for park special events or specials are only accepted at the entrance for the day/s of the event/special.